✓ PromiseCheck

How can we help?

Get help with installation, scans, storefront access, findings, email alerts, billing, or your monitoring setup.

Contact support

Email davidcgutierrez93@gmail.com. Include your Shopify store domain and a short description of what you expected and what happened. Never send passwords, API keys, or payment details.

Before you contact us

1. Open the finding and review its latest evidence and suggested next step.
2. Confirm that storefront access and the affected page work in a private browser window.
3. Choose Recheck after making a fix so PromiseCheck can verify the current experience.

Common questions

Does PromiseCheck place an order?

No. Test carts are isolated, payment is never submitted, and no test order is created.

Why does a check need my input?

PromiseCheck separates verified problems from missing expectations or blocked coverage. Confirm the requested rule or access detail, then run the check again.

How do I stop scheduled monitoring?

Open Settings in PromiseCheck and pause the scan schedule or disable email notifications.